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how long for account activation and answers?

wirefram
asked this on June 14, 2013 20:00

I subscribed yesterday to the pro plan, was right away billed from june 13th to july 13th while I still

haven't got access to my plan, i am still waiting for my account activation,

basically i have already paid 1 day for nothing and don't see why i should be paying for something i don't have.

 

i have sent several emails asking how long it takes for this activation and received absolutely no answer...

Tickets open in the support area are just a wasting of time, same here, no answer at all....

Is there really someone working there?

 

Pat

>>>>

>>>>

 

Mark Feingold: Though the comments in this thread were pertinent at the time, it was because of the issues at the time.

Normal service has resumed and prevailed now for some time and we continue on. We still have some legacy issues, like the facebook page disappearing to deal with, but that has no effect on service.

 

 

 

Comments

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Sharkl

Hi Pat, I too signed up, 48 hours ago now. I know it's the weekend but this is 2013... Can't a trial account be instantly upgraded?

Any how I wouldn't accept this delay as a customer of my online store so I really thing you guys need to improve your act on this?

Waiting .....

Eager to get integrated....

Cheers

Andy

 

June 17, 2013 08:27
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wirefram

Hi Andy

I still have no answer at all to all my emails. I signed up last Thursday, so it was NOT the weekend and I was

billed right away for 30 days, not  for 30 days AFTER activation, i now have paid 5 days for a product i still do not have.

It's like renting a house for 30 days vacation and not getting the keys because the landlord is gone fishing.

This activation story doesn't make any sense because I first signed up for the free account, which to me, activate an account,
all they have to do is to activate the choosen plan.

If the only automatic stuff they can do is to bill the customer there are reasons to worry about the application.

Anyway there are absolutely no reason for not receiving ANY answer at all to my emails while they post just about every single forum they can think of on the web to advertise their services.

This is really not serious way to do a business and not customer oriented.

I posted on Zencart forum for others to know about how things works with mobi-cart.com....

Pat

June 17, 2013 13:07
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wirefram

I cancelled my payment, this whole stuff looks like a big scam to me, no answer from anyone, it's clear nobody check this board as you can see messages having nothing to do with the subject, their facebook page is gone.....they are unreachable.

June 18, 2013 16:12
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Sharkl

I am going to track down some phone numbers today, messaged the owner on Linked In yesterday but I fear something is very wrong here indeed... Seems like a dead duck to me too so far... Shame, I will have to get a custom solution coded for my web app template... Looks like a great opportunity for someone smart to fill the gap they seem to have left in the market...

Best of luck!

June 19, 2013 07:52
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wirefram

I posted to twitter's owner yesterday, he PM me and he is announcing his resignation

right now while i believe there is nobody since a while,

everything Mobicart related is on automatic, auto post, auto get money etc.

so it's really a ripp off as whoever the new owner is he could have stop people's from paying for a product he doesn't provide

Go to twitter @mobicart @wladimirbr

we might now more before the end of the day but I confirm, mobicart is dead, get your money back, there will be no plan activated

follow me on twitter: @lithotherapie

June 19, 2013 14:37
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MacTech

I signed up with the Pro in April when Vladamir was still here and received access to the source.  But then I found several issues and it took a long time before those question were replied to, with no resolutions to many of them.

 

Soon none of my questions received a reply.  Then Mark replied to several of them and now this.  I am very disappointed of these chain of events.

June 20, 2013 18:54
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MacTech

The fact that no one has addressed these comments in the last week is also not good.  I had a lot of hopes for this software.

June 20, 2013 19:00
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wirefram

I bet you are ! Nobody gives a sh**t about customers in this mobi scam, they just keep collecting money!

i commented yesterday on this site:

http://techcrunch.com/2013/06/19/mobicart-ceo-checks-out/?utm_sourc...

feel free to comment too, there must be A LOT of unhappy customers out there not knowing what to do, the more

comments posted about this scam, the better we can expect somebody to take responsability!

 

 

 

June 20, 2013 19:09
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MacTech

I emailed the new person in charge, Mark and he assured me that things will be moving forward and that everything was left in a mess after Vladmir's departure.  I told him to take care of the users that didn't get activation.  Hopefully he will follow through.  He even gave me his mobile number to call with any questions.   It would be nice if they are addressed here,

June 21, 2013 10:27
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wirefram

Since when a customer is supposed to tell a company's director to do what he is paid for:his job and hope he will follow your advice?

Facebook page gone, Twitter account runs on auto tweets advertising their products, no answer from anyone, nobody visit this board supposed to be a "support"....

AND they keep collecting money selling never activated plans.

Whatever answer, phone number this guy gave you is a joke, it takes 5 minutes to remove subscriptions option from the site, it's not done because it's easy money, not because everything was left in a mess...

June 21, 2013 15:20
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Mei
Mobi-cart

Hi Folks,

While we get things back on track please accept our apologies. 

Activation has now resumed and should be up to date. Following Wlad's departure it has taken a bit of time to get control of the processes. I assure you that Mobicart does care about its customers and we are working to ensure that we deliver. We ask for a little patience while this takes place.

 

June 21, 2013 16:41
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wirefram

That's good news!It's always good to know that nothing changes....

 we are now officially in the same exact situation than before this post with still

no explanation about the money already paid for nothing and upcoming re-billing for never activated plans.........

 

June 21, 2013 17:52
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Damaattack

I subscribed a pro plan around 1 month ago. Several things make me disappointed.

 

1. I subscribed Mobi-Cart deploy my app to app store / google play. However, they never put my apps to live.

2. Android app version is a joke. The label of the app carry v1.1, but we can't change. The photo on Android version always disappear when u open the apps for second times. 

3. I can't deploy ios version. Because after ios6 release, mobi-cart apps break the rules of Apple app validation.

4. I haven't get any order information on mobi-cart after a customer purchase my items. I am noticed when the user pay me by paypal, however the paypal portal can just provide me a subtotal. Instead of the items information, so i can just void the payment.

5. You never got your answer within a week when you submitted a ticket.

 

 

June 23, 2013 01:15
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MacTech

Well, it seems I no longer have an account.  Everything in my DashBoard is gone and so is my store.

 

Thanks Mark 

 

Thanks Mobi-Cart

June 23, 2013 10:38
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MacTech

I have no idea what's going on, now everything is back functioning.

June 23, 2013 18:52
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James Watson

Just been reading the TechCrunch post and this thread and I am horrified. Both the Founder/CEO and CTO have resigned, the board needs to take a serious look at itself!

I would stay well clear, this company is going down. Thanks @wirefram for bringing this to everyones attention and I still can't believe Mark has only bothered to reply once with no explanation apart from please be patient.

There is no excuse to not activate accounts or reply to support emails!

July 04, 2013 16:55
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wirefram

they keep make believe the product is alive with regular auto tweets

https://twitter.com/MobiCart

This guy Mark finally contacted me, he said he activated my plan, of course nothing worked at all, i posted the errors

i was receiving, 2 days later with no answer i told him to cancel my account and refund my money because I have never received the service.

I am still waiting for the refund, not a word from this guy since...

There is no point to activate non working plans and it's obvious there is NO plans and nobody answer emails because there is nobody behind the screen.

BUT the mobicart site is still up collecting money

http://www.mobi-cart.com/

Therefore, I am back to my initial question: where does the money go?

There is a bank account somewhere and someone keeping the whole scam up to cash in.....

Guess what, I am glad to learn everything was fine with the ex-CEO but I couldn't care less as i came after !

 

 

 

 

July 04, 2013 17:34
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MacTech

Mark has contacted me several times and had provided his mobile phone number to call him with any questions.  While I haven't had a need to call him, maybe posting his number here might get his attention.

He stated they are still moving forward with MobiCart, but this lack of attention to customers complaining in their own forums is very disconcerting.

It was the X-CEO Vladamir that took my money, not Mark.  In fact, Mark was the one that gave us a free Pro plan, for a development purposes and integration with MobiCart.   Vladamir had us paying the $49 a month.

July 04, 2013 20:55
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James Watson

So still no news from Mark or any one from MobiCart on their own forums!!!

I'd also take screenshots off all these posts in case they decide to delete this thread one day.

July 09, 2013 16:51
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wirefram

what did you expect?

July 09, 2013 16:52
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Mei
Mobi-cart

Hi Folks,

I am really sorry things are a bit challenging at the moment, we are in difficult times, but we are working to find solutions.

When the CEO just got up and walked out I personally had no operational role in the business and all day to day administrative and support activity was managed by him. How this was done, how often this was done etc was not documented anywhere and required unravelling. No procedures were documented, no processes or quality systems were in place other than in his head. Combine that with a CTO who had only been in place two months and you will see we have been presented with a huge uphill challenge.

Slowly but surely, we are getting to grips with this and making this business work including the on-going Research and Development of the next version which promises to be a huge step forward in terms of features, functionality and ease of use.

We have taken on additional resource, but again, without documentation of process and procedure there is a steep learning curve to be got through.

I admit, we do have a backlog, and we are working to clear this and some of you may have fallen through the cracks and I am really sorry for that. It is not intentional and is certainly not a long term objective. We do care and we want MobiCart to be the best product out there, and we want to provide the best level of customer support that you as customers can then tell folks about how good it is.

Can I please ask for you to be patient a little longer and give me a little understanding as there are a lot of priorities and we are not always getting the balance right. If there is a forum post or a support issue that hasn't been responded to in a reasonable time frame, email me direct at mark@mobi-cart.com and give me a little nudge and I will try and push it up the stack - but please be gentle.

Mark Feingold

July 09, 2013 23:59
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wirefram

Whatever your problems are there is no excuse for not answering customers as you still do and I see no difference

between what you posted June 21st...

I wonder if you are going to post every 15 days that customers have to be patient....

I am still waiting for the refund of the money i paid on June 13th for a product I never had...

June 21st I asked YOU to cancel my useless account and refund the money, since, I haven't heard a word from you so I

 if you care as much as you say, what are you waiting for?

Refunding money is not that hard, it doesn't require a master degree in your mobi stuff....

How much longer do I have to wait to get my money back????

 

 

.

You don't need to masterize the product you sell to give my my money back

 

 

 

 

July 10, 2013 06:38
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Mei
Mobi-cart

Hi Patricia,

So you managed to jump the queue, pity the nudge was not gentle as asked. I have refunded your money and closed your account as requested.

July 10, 2013 07:59
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Wladimir Baranoff-Rossine

Hi Mark,

I've been reading through these comments which I find quite disturbing and upsetting. You are bringing my name into this as to the reason why you or MobiCart are not replying to customers, activating accounts or issuing refunds!? I resigned 2 months ago with very good reasons which I hope to not have to discuss.

Saying there were no no processes or quality systems in place is simply untrue. For a start, we used and you are still using ZenDesk as the customer support portal which is completely automated.

So again, I please urge you to leave me out of this. You cannot blame me for not replying to support enquiries and it is unfair for you to do so.

Regards,

Wladimir Baranoff-Rossine

July 10, 2013 15:45
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MacTech

What exactly do you find upsetting Wladmir,  how upset your former customers are?

 

July 10, 2013 20:41
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James Watson

Well said Wladimir!

@Mark - Wladimir resigned 2 months ago, there is no excuse for not replying to customers or your own forum. I also find your reply to Patricia incredibly rude "So you managed to jump the queue, pity the nudge was not gentle as asked". All Patricia has been asking for is a refund and has done so for the last month! As she said, it is not rocket science to issue one so why start blaming other people.

If Wladimir had not gone out of his way to help on the TechCrunch post, customers would still not be getting replies!

So why are you not replying Mark (or anyone else at MobiCart) and why did the CEO and CTO resign?

July 11, 2013 09:16
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Antonio

Hi, same for us: we purchased the service on the 21th of June and since then we had no service and we had to find out by ourselves that the company is not active anymore. I asked for a refund but nobody is replying. This is really unbelievable, the website is still there collecting money and we almost bought the yearly plan. At the end i convinced my customer that it was better to start with a monthly plan and in this way they "stole" us just $29,00 instead of $290,00.
The Facebook page of the company is not online anymore, so this thread is basically the only "official" place to know what's going on.
How could all of this be legal? Should we customer act in some way? How much money is this company making without providing a service?

July 11, 2013 17:52
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wirefram

7 days after paying for the non activated pro-plan and not a single answer from anyone i received this:

*****
Mark (MobiCart Support)
Jun 21 14:33 (BST)
Hi,

Please can you confirm that the account is now activated.
I have moved the billing date and this will recur on the 21st of each month.


Kind Regards,

Mark Feingold
*********

All he did was to activate my account (while knowing the plan was not working) and modified the re-billing date, that, he knew, WILL WORK.

I felt a little bit tired of all this BS, I asked him to cancel my account, and refund my money.....  and, of course, received no answer.

July 10th, 1 month later, on this board he said he finally has done both,  I don't know if it is the truth as I have serious doubts about whatever this guy post and I must say the way he answers shows how much customer oriented he is....

All he does is about getting money and nothing else, as per his last post on the subject he confirmed nothing works but he keeps posting everywhere he can to make himself look like a good caring guy, his unique goal is to sell the non working product ....

If he can catch people to pay up to $490 ahead for getting nothing, it's a good deal ! and also a good definition for "SCAM"...

 http://www.zen-cart.com/showthread.php?208633-Is-Mobicart-com-legit...

July 11, 2013 18:41
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Mei
Mobi-cart

@Patricia (wirefram) despite what you think I have actioned your refund as you requested.

@antonio, I cannot find your MobiCart account so I can look in to this, please email me directly on mark@mobi-cart.com

 

 

July 12, 2013 01:35
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wirefram

It is not about what i think but about the fact I still have NO refund

Could you be more specific:

WHEN did you "actioned" this refund - Only answer I am expecting should look like:

DAY-MONTH-YEAR

 

July 12, 2013 16:38
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Mei
Mobi-cart

Patricia,

Type Date Amount Status

Refund - Visa 4845 July 09, 2013 11:33 pm ($47.04 USD) Success

 

 

July 13, 2013 00:18
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